Chronis Refund Policy
Effective: April 15, 2026
Last Updated: April 15, 2026
This Refund Policy explains how refunds, cancellations, and billing adjustments apply to subscriptions and related services for Chronis.
Chronis is sold, onboarded, and supported by Kore Logics LLC. The Chronis software platform and related intellectual property are owned by Aionis Holdings LLC.
By purchasing or subscribing to Chronis, you agree to this Refund Policy.
1. Subscription Fees
All Chronis subscription fees are billed in advance on a monthly or annual basis, depending on the plan selected at checkout.
Unless otherwise stated in a signed agreement, subscription fees are non-refundable once charged, except:
- • where required by applicable law, or
- • where Chronis expressly approves a refund in writing.
2. Monthly Subscriptions
If you are on a monthly subscription plan, you may cancel at any time before your next billing date.
When you cancel:
- • your subscription will remain active through the end of the current paid billing period
- • you will not be charged again for a future renewal
- • no partial-month refunds or prorated credits will be issued for unused time
3. Annual Subscriptions
If you are on an annual subscription plan, your subscription is billed in advance for the full annual term.
Annual subscription fees are non-refundable once billed, unless otherwise required by law or stated in a separate written agreement.
If you cancel an annual plan:
- • your subscription will remain active through the end of the current annual term
- • your plan will not renew for the next billing cycle
- • no prorated refund will be issued for unused months remaining in the term
4. Onboarding, Setup, Implementation, and Training Fees
Any fees charged for onboarding, setup, implementation, configuration, migration, consulting, training, or other professional services are non-refundable once the service has been scheduled, started, or completed.
If a prepaid service has not yet begun, Chronis may review a refund request on a case-by-case basis.
5. Failed Charges and Duplicate Billing
If you believe you were charged in error, billed more than once, or experienced a duplicate transaction, you must contact Chronis at support@korelogics.com within 10 business days of the charge.
If Chronis confirms a billing error, the incorrect charge will be reversed or refunded to the original payment method when possible.
6. Service Issues
A refund will not be issued solely because:
- • you did not use the service
- • you forgot to cancel before renewal
- • you no longer need the service
- • your business circumstances changed
- • you were dissatisfied with a feature that was not expressly promised in writing
If you experience a technical issue, you should contact support so the Chronis team can investigate and attempt to resolve the issue.
7. Free Trials or Promotional Offers
If Chronis offers a free trial, pilot, promotional period, or discounted introductory offer, the specific terms of that offer will control during that period.
Unless the offer expressly states otherwise:
- • free trial periods do not generate cash refunds
- • paid subscriptions that begin after a trial are subject to this Refund Policy
8. Chargebacks
Before initiating a chargeback with your bank or card issuer, you agree to first contact Chronis at support@korelogics.com and provide a reasonable opportunity to review and resolve the issue.
Unauthorized or improper chargebacks may be treated as a violation of the Terms of Service and may result in suspension or termination of access to the platform.
9. Cancellation Method
Customers may cancel their subscriptions through the Chronis billing portal or by contacting Chronis support using the contact information below.
Cancellation requests must be submitted before the next renewal date to avoid future charges.
10. Changes to This Refund Policy
Chronis may update this Refund Policy from time to time. If changes are made, the updated version will be posted on the Chronis website or portal with a revised effective date.
11. Contact Information
For billing questions, cancellation requests, or refund inquiries, contact:
Kore Logics LLC
560 Calle Napoles
San Juan, Puerto Rico 00924
Support: support@korelogics.com
Phone: +1 787 437 8555
Toll-Free: +1 855 305 3555