Chronis Privacy Policy
Effective: April 14, 2025
Our Policy
Aionis Holdings LLC ("Licensor", "we", "us", and/or "our"), together with Kore Logics LLC acting as the authorized reseller, onboarding, implementation, and Level 1 support provider for Chronis, is committed to protecting your privacy and earning your trust. This Privacy Policy describes our privacy practices for personal information we collect when you use or access Chronis products, services, features, content, or related offerings, whether through the Chronis marketing website located at getchronis.com, the Chronis login portal located at chronis.app, or any related application, interface, or service provided under the name "Chronis" (collectively, the "Services").
PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE SITE OR SERVICES, YOU SIGNIFY ACCEPTANCE OF THIS PRIVACY POLICY.
IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE OR SERVICES.
Changes To Our Policy
We may, in our sole discretion, change this Privacy Policy from time to time by posting a revised version through the Site or Services, including on getchronis.com. If we make any material change to this Privacy Policy, we will provide notice through the Site, Services, or other contact information associated with your account before the change becomes effective, as required by applicable law.
Information We Collect
When you interact with us through the Services, we may collect personal and other information from you. This includes information you provide to us directly, information collected about you automatically, and information obtained from third parties that you or your company connect to Chronis.
We may collect the following categories of information from you:
Identifiers, such as name, business address, email address, phone number, account username, online identifiers, Internet Protocol (IP) address, device identifiers, and similar identifiers.
Employment and account records, such as employee ID, title, department, schedule information, timekeeping records, attendance records, compensation or wage-related information you or your company choose to provide, and other workforce management information submitted through the Services.
Billing and financial information, such as payment card details, billing address, transaction history, and subscription-related payment information.
Commercial information, such as plan details, purchase history, add-ons, implementation records, onboarding activity, and engagement with the Services.
Information from third parties, such as personal information stored with payroll providers, accounting systems, POS systems, or other integrations that you choose to connect to Chronis. By linking your third-party accounts, you authorize the Chronis Parties to access and use this information in accordance with this Privacy Policy and any applicable agreements.
Internet, device, and browsing activity, such as browser type and settings, operating system, device type, application version, log data, session activity, and similar usage information.
Usage data, such as interaction with the Services, page views, clicks, feature usage, crash reports, system activity, timestamps, and referrer URLs.
Information you provide to us when interacting with our customer support, implementation, onboarding, sales, or account management teams by email, phone, chat, support ticket, or other correspondence.
Geolocation information, where permitted by device settings and applicable law, for features such as geofenced clock-ins, attendance validation, and related timekeeping functions.
Inferences, including information about usage patterns, preferences, workforce management needs, or feature interests derived from your interaction with the Services.
When you interact with the Site and Services, we may also receive and store certain information that does not presently identify you directly. Such information may be stored by us or by our affiliates, agents, or service providers, and may be used in combination with other information to understand overall usage of the Site and Services, improve performance, and support legitimate business operations.
How We Use Your Information
We collect and use your personal information as reasonably necessary and proportionate to provide the Site and Services. Your personal information may be used for the following purposes:
Provide, maintain, operate, and support the Services.
Provide notifications to you about activity within the Services.
Provide onboarding, implementation, customer support, training, and account assistance when you contact us.
Notify you about important changes to the Site, Services, or related terms and policies.
Monitor, troubleshoot, analyze, and improve your experience with the Site and Services.
Develop, test, support, and improve new features, integrations, analytics, automation tools, and AI-assisted functionality, consistent with applicable law and our contractual commitments.
Engage in marketing activities, based on your communication preferences and as permitted by applicable law.
Ensure network and information security and prevent abusive, fraudulent, or unlawful activity.
Process payments, collect fees, manage subscriptions, and administer billing.
Support integrations with third-party systems, such as accounting, payroll export, and POS-related tools.
Comply with legal obligations, enforce our agreements, maintain records, and protect our rights and property.
For any other purpose disclosed to you at the time of collection or otherwise permitted by law.
Lawful Basis for Processing
Where applicable law requires us to identify a lawful basis for processing, we may process personal information under the following legal bases:
Contractual Necessity. We process personal information to perform the contract we have with you or your company, including providing the Services, processing payments, sending service notices, and responding to support requests.
Legitimate Interests. We process personal information for our legitimate interests, including improving and developing the Services, protecting against fraud and abuse, administering customer relationships, securing the platform, and analyzing usage patterns to improve user experience.
Consent. Where required by law, we process personal information based on your consent, including for certain marketing communications, certain cookies or tracking technologies, or other processing activities where consent is required.
Legal Obligation. We process personal information to comply with applicable legal, tax, accounting, regulatory, and recordkeeping requirements, and to respond to lawful requests from courts, regulators, or governmental authorities.
How We Share Your Information
We may share your personal information for the following purposes:
With the Licensor, Kore Logics LLC, and their respective affiliates, contractors, and personnel, as reasonably necessary to provide, maintain, secure, support, improve, and administer the Services.
With service providers and subprocessors that help us provide, maintain, secure, support, improve, market, or bill for the Services, including hosting, authentication, support, analytics, communications, and payment-processing providers. These parties are authorized to use your personal information only as necessary to provide services to us or on our behalf.
With third-party integration partners, at your direction or as necessary to enable integrations you choose to activate, such as payroll export, accounting, POS, or other connected services.
If required to do so by law, regulation, legal process, or good faith belief that disclosure is necessary to comply with a legal obligation, protect the rights or property of the Chronis Parties, protect the safety of users or the public, or protect against legal liability.
In aggregated, anonymized, or de-identified form for analytics, benchmarking, maintenance, research, security, product development, or other lawful business purposes.
As part of a corporate transaction, such as a sale, merger, acquisition, reorganization, dissolution, financing, or similar event, where personal information may be among the transferred assets.
Other than as stated in this Privacy Policy, we do not disclose or sell your personal information to third parties without your consent, except as permitted or required by law. Notwithstanding anything in this Privacy Policy to the contrary, the Chronis Parties reserve the right to collect, use, retain, disclose, license, sell, or otherwise commercialize de-identified or aggregated information obtained from use of the Site and Services, to the extent permitted by applicable law.
Exclusions
This Privacy Policy applies only to personal information collected through the Site and Services. It does not apply to unsolicited information that you provide to us through public forums, support feedback not intended to remain confidential, or other unsolicited submissions ("Unsolicited Information"). Unsolicited Information may be treated as non-confidential, and we may reproduce, use, disclose, and distribute such Unsolicited Information without limitation, subject to applicable law.
Children's Personal Information
The Site and Services are intended for business use and are not designed for persons under the age of 16. We do not knowingly collect personal information through the Site or Services from persons under the age of 16. If we learn that personal information has been submitted by a person under the age of 16 in a manner not authorized by a parent, guardian, or account owner acting lawfully, we may take steps to delete that information as soon as reasonably practicable.
How We Use Cookies
When you access the Site, we, or companies we engage to help us understand how the Site is used, may place small data files called "cookies" or similar tracking technologies on your browser or device. We and our service providers may use cookies to customize the Site and Services, remember your preferences, measure usage and promotional effectiveness, improve functionality, and support trust and safety.
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. Cookies help us provide a better experience by allowing the Site to remember your actions and preferences over time. Most browsers support cookies, and you can usually configure your browser to refuse or delete cookies, although some parts of the Site or Services may not function properly if you do so.
What Types of Cookies We Use
Functionality Cookies, which include preference and user experience cookies, help us provide services and remember choices you make, such as language preferences, login state, and other settings that personalize your experience.
Analytical Cookies help us understand usage of the Site and Services so we can analyze patterns, improve performance, and develop better product experiences.
Testing and Performance Improvement Cookies help us conduct product testing, maintain consistency, measure reliability, and improve Site and Services performance.
Marketing Cookies may be used by us or by third-party service providers to help us understand campaign effectiveness and, where permitted by law, display relevant promotional content.
Opting Out of Cookie Usage
If you want to control which cookies you accept, you can configure your browser to accept all cookies, reject some or all cookies, or notify you when a cookie is offered. Most browsers automatically accept cookies, but you may change your settings at any time. Please note that refusing or deleting cookies may affect the availability or functionality of certain parts of the Site or Services.
Opting Out of Marketing Communications
If at any time you wish not to receive future marketing communications, or you wish to have your name removed from our marketing lists, you may follow the unsubscribe instructions included in the communication or contact us through the support channels made available on the Site.
Aggregated and De-Identified Information
In an ongoing effort to better understand and serve users of the Site and Services, we may conduct research on customer demographics, interests, and behavior based on personal and other information provided to us. This research may be compiled and analyzed on an aggregated or de-identified basis. We may share aggregated or de-identified data with affiliates, agents, service providers, or business partners for analytics, benchmarking, product development, security, operations, and other lawful business purposes. This information is not intended to identify you personally.
How We Protect Your Information
The security of your personal information is important to us, and we implement and maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. Such measures may include access controls, encryption, logging, authentication tools, network protections, and policies governing access to data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention and Disposal
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide the Services, respond to requests, maintain records, enforce agreements, and comply with legal, regulatory, accounting, tax, employment, or business obligations. Personal information may be stored for longer periods where required by law, where needed to resolve disputes, where necessary for legitimate business purposes, or where backups, archives, security logs, or legal holds make immediate deletion impracticable. We maintain retention and disposal practices intended to prevent personal information from being retained longer than reasonably necessary under applicable circumstances.
Subprocessor Usage
We may engage categories of subprocessors or service providers such as the following to help provide the Services:
- Hosting and storage
- Email and communications systems
- Authentication and access control
- Support and ticketing
- Logging and monitoring
- Billing and payment processing
- Analytics and business intelligence
- CRM and customer success tools
- Marketing tools
- AI and automation service providers
- Chat and support tools
- Document management and workflow automation
- Integration partners and related service providers
- Other service providers as reasonably needed
How To Update Your Information
You may update, correct, or delete certain account information and preferences through your account settings or administrative tools made available through the Services. Please note that while certain changes may be reflected promptly in active systems, we may retain information in backups, archives, security logs, fraud-prevention systems, and records required to satisfy legal obligations or other legitimate business purposes.
If you are unable to update your information through the Services, you may contact us through the support channels made available on the Site or at support@korelogics.com. We will take reasonable steps to update, remove, or correct information in our possession, consistent with applicable law and our verification procedures.
Declining To Share Your Information
You may decline to share certain personal information with us, in which case we may not be able to provide some features or functionality of the Site or Services that depend on that information. We will not discriminate against you for exercising any rights you may have under applicable law, except to the extent the exercise of those rights limits our ability to provide Services that reasonably require such information.
Rights for California Residents
If you are a California resident, you may have certain rights under California law, including rights to know, access, correct, delete, or limit certain processing of personal information, and rights related to sharing for cross-context behavioral advertising, subject to applicable exceptions. We will not retaliate against you for exercising rights available under applicable California law. To exercise any rights available to you, please submit a request through our support channels or contact support@korelogics.com. We may require information sufficient to verify your identity before responding to your request.
Rights for Canadian Residents
If you are a Canadian resident, we intend to handle personal information in a manner designed to comply with applicable Canadian privacy laws, including PIPEDA where applicable. Subject to verification and applicable exceptions, you may request access to personal information in our custody or control, request correction of inaccurate or incomplete information, withdraw consent where consent is the legal basis for processing, and inquire about our use, disclosure, and cross-border transfer of personal information. If you have concerns regarding our privacy practices, you may contact us through the support channels identified in this Privacy Policy.
Links to Other Websites
This Privacy Policy applies only to the Site and Services. The Site or Services may contain links to websites, products, or services not operated or controlled by the Chronis Parties ("Third-Party Sites"). The privacy practices described in this Privacy Policy do not apply to such Third-Party Sites, and links do not imply endorsement or review by us. We encourage you to review the privacy policies of those Third-Party Sites directly.
Contacting Us
If you have any questions about this Privacy Policy or our information practices, you may contact us through the help or support section of the Site or by email at support@korelogics.com.
You may also send written notice to:
Kore Logics LLC
Attn: Privacy
San Juan, Puerto Rico
support@korelogics.com
Licensor contact information may be added here once Aionis Holdings LLC has been finalized.